A lot has been revolving around the current scenario of hospitality, and prospects related to it being a money minting business. This industry includes hotels, accommodations and various industries such as catering and cutlery adding on to the hotel industry. Let us describe the core job of a hotel at first; a hotel is an establishment that provides lodging paid on a short-term basis. Facilities provided may range from a basic bed and storage for clothing, to luxury features like en-suite bathrooms. In Kenya, any city hotel Nairobi has provide additional guest facilities such as a swimming pool, business centre, childcare, conference facilities and social function services. Hotel rooms are usually numbered (or named in some smaller hotels and B&BS) to allow guests to identify their room. Some hotels offer meals as part of a room and board arrangement. In the United Kingdom, a hotel is required by law to serve food and drinks to all guests within certain stated hours. In Japan, capsule hotels provide a minimized amount of room space and shared facilities.
Talking about hotels Kenya has, there are many hotels which are flourishing and making their mark in Kenya as luxury hotels, providing top class accommodations and services. They are acting as a quality of elegance over years in this industry.
Just like other hotels in the world, hotels in Kenya operations vary in size, function, and cost. Most hotels and major hospitality companies have set industry standards to classify hotel types. A luxury hotel in Kenya offers luxury amenities, full service accommodations, on-site full service restaurant(s), and the highest level of personalized service. All hotels often contain upscale full-service facilities with a large volume of full service accommodations, on-site full service restaurant(s), and a variety of on-site amenities.
In Kenya, there are hotels and accommodations in different cities, the hotels Nairobi has, are the most famous, providing top class services and hospitality to their guests. They look after their guests with great care, and make sure that they are provided with the resources according to customer needs. Hotels in Nairobi have provisions like the gym, foot spa, beauty parlor, book store and a sports arena, where one can play various outdoor sports, like badminton, golf and tennis. There is also a ‘Business and Conference’ Room, where there can be a conference in Nairobi, between different business parties.
It is true that the service industry is getting a boost all around the world, mainly because of hotels and accommodations. But, the hotels need to invest in comprehensive performance management systems suitable for Kenyan hospitality industry that will incorporate both financial and non‐financial performance measures.