Page 1 of 1 Pages
Posts Per Page
jackmiller4419 commented 10 months ago

If you find that you Brother Printer cannot detect the ink cartridge you can follow the steps given below to the cartridge and try and solve the problem:

  • Step 1: Turn the printer off, wait for a few minutes, then turn it back on
  • Step 2: Lift the printer lever on the left and open the cover
  • Step 3: Press the “Cancel” and “Print” buttons simultaneously
  • Step 4: Tap the “+” button and scroll down to the ink cartridge you want to reset, then press ‘Ok.’

If your Brother Printer does not detect the cartridge even after you reset it, you can call the Brother printer customer support and speak to a printer expert to troubleshoot the problem.

Information!  Use the form below to reply to this forum thread or, to reply to an individual post, use the "Quote" button on the relevant post.