Follow the steps to download HP Print and HP Scan Doctor.
Make sure to get the latest version of doctor programs such as HP print and scan doctor. 5.1 download, or hp print and scan doctor 5.0 download from this link https://support.hp.com/us-en/topic/printscandoctor
Switch on your printer and ensure its connected to the device
Download the diagnostic program
To know Learn more about How to Download HP Print and HP Scan Doctor.
Diagnose and fix any of the following scanning problems or error messages using the HP Print and Scan Doctor
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