Customers are loyal to companies and brand where their voices and complaints are heard. These are not necessarily bad experiences regarding a purchase, but also demands in improvement or products or services. Mobile Application Development Services Australia asserts that in recent time, mobile applications have become a powerful tool for customer engagement. As many companies now look to their mobile phone users to help them improve a product or service through 5-star feedback or comment sections. In result, it helps companies cultivate customer loyalty; therefore, building a loyal customer base. Did you find this useful?
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