How Important is PABX Phone Systems in Modern Offices
It’s a known common fact that time is money, and most busy offices cannot afford to have calls from their clients ignored or dropped. And this is where the importance of PABX phone systems comes. These phone systems are ultimately switchboards that are highly specialized in that they can handle a multitude of phone calls and a lot of functions. Even there are few PABX phone systems that are able to handle hundreds of phone lines.
What PABX Phone system can do?
A PABX phone system can answer the call automatically, and then have it transferred to the relevant person by having the caller press certain number on their keypad. If the call is on hold, there will be some soothing music played or advertisement messages belonging to the company in question. There is also out of office functions on PABX, so that if the line is not answered, the caller can leave a message or alternatively, their contact details are left as a message for the attendant who was supposed to answer the phone.
The need of PABX phone systems in offices
Busy offices need more of a PABX system because there is a lot of productivity lost in answering phones, taking messages and deferring calls. A business or company can although have a receptionist, but then at least the front office face of your company will be able to greet clients and assist with front office duties rather than just being on the phone the whole time.
You could perhaps have your receptionist answering the phone and putting the calls through to the relevant person, whilst the other calls are put on hold until the receptionist can attend them. In this case, you could have a greeting message whilst the caller waits, and then have the receptionist answer the call when he or she is ready. Alternatively, you can forgo having your receptionist answering the phones at all, and can have the entire process automated. If you do this, then when someone phones your office, you will have them listening to a recorded message which prompts them to press a button that will lead them to the relevant department they need.
It is easy to see why PABX is so important for businesses that are very busy throughout the day. There is so much to answer besides simply answering and screening important calls. PABX are very popular in enormous enterprises, banks, debt collecting organizations, radio broadcasts and a plenty of different sorts of ventures. An ever-increasing number of individuals are robotizing their telephone lines to build efficiency and guarantee that all calls are dealt with faultlessly. It is generally simple to source a decent PABX framework; you simply need to look appropriate.
GenesysTel is one of the best business telecom solutions providers that offers PABX services. A trusted PABX solution provider in Australia, it offers best hosted PABX phone and internet plans for small businesses. The telecom solutions provider even offers NBN business plans to small and medium-sized businesses who all are depended on fast internet speed. Smart and small broadband and phone packages offered by the internet service provider, are very much affordable.