Upcoming Trends in the Unified Communication Market
Every year, companies need to check themselves and see how they are performing against not just their competitor but also with the market trends. This is where unified communications trends from this year takes place and how can businesses continue to improve their communication system, manage productivity and handle remote team since we all are in lockdowns in different parts of the world even companies here in the Philippines because of the pandemic and employees preferred to stay at home and also work from their own houses instead of going out and spending time outside and risk their health.
Unified communications provided by different unified communications solutions provider trends for 2020 seems to not only focus on increased productivity, better customer service and advanced technology but also on ways to improve the employees experience, how to make their businesses grow and collaboration within the team inside the company. These are the top trends for unified communication this 2020 that all businesses should keep in mind.
- Rising Presence of AI – As you can observe with different industries, artificial intelligence or AI is slowly expanding and progressing its way in major processes. Business communication and telecom is no stranger to AI but a growing unified communications trend sees AI becoming a more common tool. Virtual chatbots, virtual assistants, systems integration in the Philippines, and many more. The implementation of AI in businesses resonates with the goal of using this kind of technology to improve productivity and collaboration and achieve accurate and much more faster results.
- Cloud Solutions – cloud communication solutions continue to be a part of the UC trend and this is simply because cloud computing and storage have been in great demand and a huge help by almost every business. According to a 2019 study for US companies, 67% of companies are currently using some part of their UC cloud solution while a third of those companies are using their unified communication cloud solution to its full extent and because of this UC providers are looking at affiliations, partnerships and integrations that enable their users to take advantage of more advance cloud solution.
- Employee Experience – While most of the businesses and unified communication trends are more focused on improving customer experience, in 2020, focus has shifted as well to employee experience. Improved employee experience directly leads to an enhanced customer experience which at the end of the day should be every business goal. UC can help employees to become more efficient and productive and with that, it will reduce costs for businesses and increase customer satisfaction.
- Unified Communications as a Service – Large companies and industries are investing their resources in unified communication as a service as a business communication system. This is because UCaaS consolidates major communication channels and platforms such as video, SMS, voice and email in the cloud and with all of these applications and channels in one place, UCaaS gives a cost effective and organized business phone system.
Unified communications can hugely affect and improve your business productivity while ensuring it stays in the industry with advanced technology related to telecom.